It depends on where you are. Standard shipping will take 2-4 weeks to arrive. Expedited shipping cost varies for each product and will take 1-2 weeks to arrive. Delivery details will be provided in your confirmation email.
All orders are shipped from our Asia Pacific warehouse. We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We aim to ship out orders directly from our supplier's warehouse within 5 business days. Handling time can vary for products that are custom made and will be influenced by national holidays. We will notify you once the order has been shipped out. Rest assured that we are doing everything in our power to get your package delivered as soon as possible. Please contact us via email@example.com if you would like an update on the status of your package.
925 Sterling Silver FAQ
925 Sterling Silver is a metal alloy used commonly in jewelry and decorative household objects. It is 92.5% silver (Ag), and 7.5% copper (Cu). The 925 hallmark always indicate 92.5% silver purity.
Sterling silver is an alloy of silver and base metals such as copper. Silver is prone to being oxidized in the air. The chemical reaction with moisture and sulfur in the air causes silver to “tarnish” and turn yellow or brown. The tarnished silver can be polished with a polishing cloth or a solution of cloudy ammonia and warm soapy water.
Tarnished silver can be polished with a polishing cloth or a solution of cloudy ammonia and warm soapy water. Be careful not to damage or scratch silver with abrasive products, we recommend using a soft cloth or bristle toothbrush if you need to give it a good scrub.
The best way to prevent your favorite pieces from tarnishing is to clean them after wearing. We recommend storing the jewelry in a cool, dry place away from sunlight and other jewelries. Avoid the use of perfume, hairspray, deodorant, and moisturizers around the silver jewelry as the acid will react with the jewelry and further tarnish the silver.
Sterling silver can begin to tarnish in anywhere from 2 months to 3 years. The amount of time depends on the amount of exposure the silver piece is exposed to the air.
We offer safe and secure payment options via credit/debit cards (VISA, Mastercard, AMEX), and PayPal. Apple Pay and Google Pay are also supported with mobile orders.
A confirmation email will be sent to your email containing the details of your order. You will be provided with a unique Order ID (e.g. #1234), and a list of the item(s) you have ordered.
We always recommend you to check your Spam/Junk folder if you have not received an order confirmation from us. If you still do not see it there, please feel free to contact our customer support at firstname.lastname@example.org and we’ll send it again right away.
Please notify us at email@example.com if you would like us to change/cancel your order. If your order has already been processed by our warehouse, changes to your order are no longer possible. However, you can always return your product to us after your receive it.
For any other inquires, please contact us at firstname.lastname@example.org or you can live chat us :)